Certomo Privacy Policy
Last Modified: November 21, 2023
Certomo, together with its affiliates, is committed to safeguarding your privacy. This Privacy Policy governs the collection, receipt, use, storage, sharing, transfer, and processing of your Personal Data when you interact with Certomo via our websites, services, or other channels, including through direct communications or the submission of information. This policy further outlines your rights in respect of your Personal Data, including the rights to access, correct, and update such data. Should you disagree with the terms of this Privacy Policy, we request that you refrain from using our websites, services provided by Certomo, or any related communication channels.
Customers may collect and manage Business Data whilst using the services provided by Certomo. Certomo processes such data as a processor, acting under the instruction of our customers, who assume the role of data controllers. Customers are responsible for ensuring compliance with all applicable laws and regulations, including providing requisite notices, disclosures, and obtaining necessary consents prior to collecting Business Data through the services provided by Certomo.
This Privacy Policy is subject to periodic review to ensure ongoing compliance with evolving privacy laws and changes to our services. Any material amendments will be communicated either by email or through a prominent notice on our websites. Terms not defined herein will bear the meaning ascribed to them in the Certomo Customer Terms of Service. For the purposes of this Privacy Policy, “Personal and Business Data” refers to any information related to an identified or identifiable individual or business entity that is afforded similar protection to personal data or personally identifiable information under applicable Data Protection Laws, as defined in the Certomo Data Processing Agreement.
Information We Collect
Information You Provide
When interacting with Certomo through websites, services, or support channels, you may provide Personal Data, such as your name, email address, job title, and company details. Account creation requires login credentials, preferences, and user information. For paid services, Certomo collects billing information but does not store sensitive payment data, which is processed securely by third-party providers. Customer testimonials that include Personal Data are posted with your consent.
Automatically Collected Information
When you visit Certomo websites or use services, we automatically collect information such as IP addresses, browser types, operating systems, access times, and pages viewed. This helps us monitor performance and resolve technical issues. We also gather usage data to understand interactions with our services and refine our offerings based on actual usage patterns. Certomo may also receive additional data from business partners, including lead generation or co-marketing efforts.
Information Processed on Behalf of Customers
Certomo’s subscription services allow customers to create and share financial data. While Certomo stores this data, we act as a processor, following the instructions of our customers. Customers control the content collected using the service and are responsible for complying with applicable data protection regulations.
GDPR Compliance and Data Transfers
Legal Basis for Processing
Certomo processes your Personal Data based on legitimate interests, your consent, or our contractual obligations. You have the right to know the specific legal basis for processing when your data is collected, especially for financial data or sensitive information.
Data Transfers Outside the EEA
Certomo may transfer Personal Data outside the EEA or UK for cloud storage or processing. These transfers comply with GDPR through EU-approved safeguards, such as standard contractual clauses or by ensuring the receiving country meets the European Commission’s adequacy standards.
Data Retention and Deletion
Your data is retained only as long as necessary for the purposes outlined in this policy, including legal or reporting obligations. Once no longer needed, your data will be securely deleted or anonymized. If you wish to request early deletion, please contact privacy@certomo.com.
How We Use Your Information
Providing and Personalizing Services
Certomo uses your information to provide and personalize products and services, including sending newsletters, processing transactions, managing accounts, and delivering customer support.
Communication and Marketing
Certomo uses the contact information you provide to communicate billing updates, account changes, legal terms, and security alerts. You may also receive notifications about product updates or new features. To opt out of marketing communications, follow the unsubscribe link in any of our emails or contact us at privacy@certomo.com.
Improving Services
We analyze usage data to improve features and user experiences. This includes anonymized data for machine learning and automation, such as streamlining imports or optimizing features.
Security and Legal Compliance
We use your data to maintain the security and integrity of our services, investigate fraud, and ensure legal compliance. This includes reviewing account activity and verifying sign-ups.
Sharing Your Information
Service Providers
Certomo works with third-party providers for payment processing, customer support, and website management. These providers are granted access to your data only for necessary tasks and are bound by strict confidentiality agreements.
Corporate Events
In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred to the acquiring entity. You will be informed if any changes to ownership or data rights occur.
Legal Obligations
Certomo may disclose your data in response to legal requests, subpoenas, or court orders. Where possible, we will notify you of the legal requirement unless prohibited by law.
Children’s Privacy
Certomo’s services are not directed toward children under the age of 18, and we do not knowingly collect Personal Data from individuals under 18. If we become aware of any such data collection, it will be deleted immediately. If you believe that Certomo may have collected data from a child under 18, contact us at privacy@certomo.com.
Cookies and Tracking Technologies
Cookie Use
Cookies help Certomo remember your preferences and enhance your experience on our websites. By continuing to use our websites, you consent to the use of cookies in accordance with our Cookie Policy.
Third-Party Tracking
Certomo uses third-party analytics services that may use their own cookies and tracking technologies. Please refer to our Cookie Policy for more details on managing these settings.
